Electro UK Deliveries

We aim to despatch all orders within 4 working days (Mon-Fri) by 'Royal Mail First Class Recorded Delivery' service, the postman will need a signature upon receipt, if you are not at home when he calls he should leave a card with instructions on how to arrange a redelivery or collection, the local sorting office will only hold the parcel for 7 days before returning it to our offices so it is important that you act, should it be returned to us as not collected we will resend it upon receipt of postage payment.

If you have a delivery query please contact us at sales@electrocigarettes.co.uk quoting your order number and name/address.

 

Returns

We will accept an unused item for return for any reason within 14 days, even if you have just changed your mind, you will normally be refunded within 5 days less postage element. If you have a faulty item we will send you the relevant spare part rather than returning the full product.

Please note that ANY used items cannot be returned for hygeine reasons, only unused items, this includes boxes of cartridges along with the e cigarette. If an element of the kit is not working then please contact us for a replacement.

Should you wish to return an item please first obtain a return authorisation number by contacting us at sales@electrocigarettes.co.uk quoting your order number and name/address.

 

Warranty

Batteries are under warranty for 3 months.